WILL I RECEIVE THE ITEM PICTURED IN THE PHOTO?

YES! We photograph every used item we sell, so you have an accurate expectation of item condition and appearance. When you purchase an item from RABBIT, you receive the item pictured.

 

ARE RABBIT PRODUCTS AUTHENTIC?

YES!  We guarantee the authenticity of RABBIT products and that they are brand direct.

 

ARE RABBIT PRODUCTS MANUFACTURER SECONDS?

NO! We guarantee Rabbit products to befirst quality products, though in varying grades and stages of use.  We do not sell seconds or items that have noted manufacturing defects.

 

DO ITEMS SHIP IN ORIGINAL PACKAGING?

MAYBE!  A majority of our boots & bindings ship in their original boxes.  For boards, we have a limited inventory of sleeves and will try to find one that fits your board the best.   Though when we run out, we run out!

 

WHAT CONDITION SHOULD I EXPECT WHEN I RECEIVE MY DEMO, SAMPLE or USED ITEM?

Please refer to our Condition page.

 

DO ANY OF YOUR PRODUCTS COME WITH A MANUFACTURER WARRANTY?

NO!  RABBIT sells used, sample, and demo equipment and there are no manufacturer warranties implied or provided.  Represented snowboard brand or brand-authorized retailer will not replace or repair any purchased product.

 

IS HARDWARE INCLUDED WITH BOARDS AND BINDINGS?

YES!  We include and ship corresponding hardware with each board or binding purchase.  Here is a recap of expected hardware.

Boards:

• Burton channel system – Channel hardware included
• Burton 3 hole – nothing included/hardware is part of a binding purchase.
• Forum 4 hole - nothing included/hardware is part of a binding purchase.

Bindings:

• Burton EST system – Channel bolts included
• Burton Flow / Disc System – Bolts and discs included
• Forum Disc – Bolts and discs included

 

WHAT IS RABBIT’S RETURN POLICY?

Please refer to our return policy and exchange policy.

 

IF I DON”T LIKE A PRODUCT, CAN I RETURN or EXCHANGE IT?

Please refer to our return and exchange policy.

 

CAN YOU GIVE ME MORE DETAILS ABOUT THE SPECIFIC ITEM, IE.  BOARD WEIGHT.

We do our best to catalog each item and provide accurate condition information.  For product specs, feel free to send us an email at info@rabbitsnowboard.com and we will do our best to answer your question in a timely manner.

 

WHAT SIZE BOARD SHOULD I ORDER?

Choosing your snowboard size depends on a number of factors such as ability level, riding style, height / weight, boot size, and personal preference.  Due to variety of size factors, it is difficult to tell you what or what not to purchase.  Please use this chart as a starting reference point for selecting a snowboard size.

 

Additionally, consider the following items when choosing a snowboard size:

• When riding primarily in a park or freestyle, pick a board towards the shorter end of the size range
• When riding all mountain, powder, or freeriding, consider a snowboard on the longer end of the size range
• If you are above average in weight, consider a longer snowboard
• Beginners should aim for a shorter board in their size range

 

DO I NEED TO ORDER A WIDE (W) BOARD?

Depending on boot size, there might be a need to select a wide board.  The goal of a wide board is to eliminate toe drag when making a toe side turn.  Use this guide as a reference to see if you need a wide board.

 

WHAT TYPE OF BINDINGS SHOULD I ORDER? 

RABBIT currently sells two types of bindings: Burton EST and Disc.  EST bindings are designed exclusively for use with the Burton Channel / ICS system.  Burton Re:Flex and Forum bindings feature a disc system that you can mount on either a Burton 3D or traditional 4-hole pattern.

Please refer to the below matrix as a reference guide for compatibility.

If you still have questions about what size/type to purchase, please email us at info@rabbitsnowboard.com and we will do our best to provide additional guidance.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

RABBIT gladly accepts Visa, MasterCard, American Express, Discover, or regular account payments via PayPal.  You do not have to have a PayPal account in order to purchase via PayPal.

 

DO YOU CHARGE SALES TAX?

As required by law, all orders shipped to customers within the state of Arizona include a sales tax.

 

HOW DO I KNOW YOUR SITE IS SECURE?

This store relies on PayPal for payments, which automatically encrypts your confidential information using a Secure Sockets Layer protocol (SSL), with an encryption key length of 128-bits (the highest level of protection commercially available).

 

I AM MISSING A PIECE FROM AN ITEM I JUST RECEIVED!  WHAT SHOULD I DO?

Unless the manufacturer notes the missing piece in the product description, we will do our best to correct the problem.  If you believe there was an error on our side or something is missing, please email us at info@rabbitsnowboard.com

 

THE CONDITION OF MY ITEM IS NOT AS DESCRIBED!

RABBIT sells used, demo, and sample equipment from major brands.  We do our best to grade, photograph, and rate each item to provide you with the most accurate description.  If you feel that we did not accurately represent your item, please contact us at info@rabbitsnowboard.com and we will do our best to correct the problem.

 

I RECEIVED MY ITEM AND IT IS DIRTY

At RABBIT, we do our best to wipe down and clean every item we sell.  However, as items are used, there is the potential for some minimal dirt and organic material to be present.